Archive for the ‘Customer Loyalty’ Category

Picture this image of two boys playing in a garden, trying to catch some birds.

One of the boys rushes around frantically with a net trying to catch the birds. Every time he gets close, the birds fly away. There's lots of squawking, and feathers flying. The other boy stands quietly, holding out some birdseed.

One boy is trying very hard, and is probably exhausted, while the other hardly seems to be working at all.

Which one will get the results he's looking for?

Instinctively you know it's the boy with the birdseed who will be more effective, and a lot less sweaty.

When it comes to marketing and trying to attract clients, you want to act more like that second boy. Unfortunately, though, most people tend to act more like the first.

A lot of the things you might be doing, that are considered to be traditional marketing techniques, might actually be counterproductive. You could well be chasing people away.

Effective marketing techniques used on the wrong market will only provoke resistance, and build defensiveness. You could be running after people, figuratively speaking, with barrages of email, rounds of cold calls and direct mailings, and quite possibly be achieving the exact opposite of what you want.

For example, no matter how effective cold-calling may be for me or someone else, if you detest doing it, your negativity will prevent it from being effective for you.

Even if you are using marketing techniques that are proven to attract clients, if you do them with the negative energy of chasing – if you give off the sense that you are giving simply in order to get - you will end up like the boy who is chasing the birds. Tired and without any bird in the hand.

You want to break down the barriers between you and your prospective clients, not create more of them.

Make sure that the things you are doing marketing-wise, both online and offline, will attract clients to your business. Doing what everyone says is the right thing, but doing it with the wrong energy, won't produce results.   Do the things that feel right to you. That will bring the positive energy into your marketing, and your clients will feel it.

You'll know when you're being a client magnet because it will feel easy. It should feel enjoyable, and you will have an abundance of clients.

Bernadette Doyle specializes in helping entrepreneurs attract a steady stream of ideal clients. If you want to get clients calling you instead of you calling them, sign up for her free weekly e-zine at

It’s a lot easier to turn a ship that’s moving in the wrong direction than it is to turn a ship that’s not moving at all.

If you’ve been getting "analysis paralysis", scratching your head and trying to figure out what your direction is, just pick a purpose and start heading toward it. If you’re off course, the market will correct you. news190210b-1

If you’re not heading in the right direction, the market will quickly give you feedback that will help you adjust. Just don’t get overly concerned that what you decide today is going to be cast in stone.

Don’t worry about picking the wrong area or niche at first. Don’t worry if you find that you’re being called an expert on something that you don’t want to be known as the expert on.

Areas of expertise can change. But you can only change your direction if you have already set out in one to begin with.

Bob Burg is the author of a book called "Endless Referrals." He is now positioned as a referral expert and an expert on helping people to generate referrals for business.

When he first started out, his niche was memory experts. He noticed that people who took his memory courses wanted to improve their memory to remember the names of people they’d met at networking meetings and events. They wanted to improve their memory to achieve better business results.

As he spotted that connection, he started to focus more on being the referral expert. No one accused him of being a fraud because he was now a referral expert instead of a memory expert. The market let him know in which direction to steer his business.

When you set course in your chosen direction, look for niches and markets where it’s going to be easier for you to establish personal relationships and position yourself as an expert.

If the niche you do choose turns out to be an enormous amount of effort, you have to weigh whether or not it’s worth your while to continue down that road or take a different road to get business.

When Dan Kennedy, the marketing expert, was invited to submit a proposal to give a speech in Switzerland, he opted out. While plenty of other people would jump at the opportunity, and spend a day putting together a proposal to bid, that is not the way he wants to go after business. Perhaps it didn’t seem worthwhile to spend the time writing the proposal. The point is that you have to make the determination of how you want to do business.

Your niche will evolve with your business. It’s an actual evolution that happens in most any business. Look at my own situation. I started out as specializing, by trial and error, as a cold calling expert. But I didn’t stop at that. Today, I’m teaching people how to find new business and triple their income! The way in which I’m helping people and the types of people I’m helping is completely different from what I started out with.

But it’s turned out for the best for everyone!

Bernadette Doyle specializes in helping entrepreneurs attract a steady stream of ideal clients. If you want to get clients calling you instead of you calling them, sign up for her free weekly e-zine at

Relationship-building is a great way to leverage today's social networking craze and build valuable relationships that can translate to business success. Relationship-building takes networking to the next step, and helps individuals develop meaningful relationships that may eventually become business relationships. Strategies for effective relationship-building keep in mind that relationship-building isn't about what people can do for you, but about what you can do for people.

1. Recognize People for their Value
People want to be recognized for their intrinsic value as human beings - not as social connections. Recognize people for their value and individuality first and foremost. By building successful individual relationships with people, you can later leverage those relationships to form valuable business connections. But don't make the connections about business from the beginning - make those connections genuinely about the connections, and about recognizing people for their individual value.

2. Don't Ignore The People Not On Your "Target List"
One popular strategy that networkers use is to develop a list of targets - people they want to meet or spend time with at events or online. People who aren't on that list may get ignored. This is a big mistake, and one of the primary differences between networking and relationship-building. When you target people, you miss out on other people who may have unexpected things to offer.

3. Give People Your Full Attention And Be Sincere
One of the most mortifying experiences that a person can have is shaking someone's hand, only to realize that the person they're greeting is looking over their shoulder to see who in the room is more important to greet. Don't be keeping one eye open for the €˜important' people when you're building relationships.

Give everyone you meet your real attention. Make genuine connections with people. They sense the sincerity when you make these connections, and you never know when one of the people you meet has another valuable connection that they can provide you with - a connection you'd miss if you were too busy to move on to a more €˜important' person.

4. Look At What YOU Can Do FOR People

When people are networking, they tend to evaluate someone and think "What can this person do for me?" Don't ask what people can do for you. Ask what you can do for people. Look at ways you can provide value in other people's lives. Offer valuable information, or helpful advice. Help them make connections that will serve them in business or their personal lives. People will return the favor, and may surprise you with the ways they can help your business. You'd never discover this if you were too busy asking what they could do for you.

Relationship-building does take more time than traditional networking, but you will make more valuable connections from it. Take the time to get to know the people you meet, and don't dismiss people as being €˜unimportant' because you're too busy looking for €˜more important' people. Every connection you make is valuable on a human level. It's those real, true connections that will reap the rewards of success in the long term!

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