Archive for the ‘follow-up’ Category

The thank you page is one of the most overlooked places of real estate on the web.

That quote, from one of my mentors, Yanik Silver, speaks volumes. There is so much opportunity to promote more business and further your relationship with a new client on your thank-you page.

That client has just indicated that they trust you by opting in to your offer. Signing up to your list is a sign that they want to hear more from you.     Don't let them leave wanting; offer them even more before they click off your thank-you page.

When developing your thank you page, think about what you can do to increase your client's involvement. Marketing research has shown that the more people are involved, the more likely they are to buy - again.

That's one reason companies hand out scratch-off cards with prizes or discounts hidden beneath the ink. It's called an involvement device. When someone physically has to do something, it increases their involvement, which increases response and increases conversion.

The content on your thank you page needs to be relevant to your target market. Think about what you want them to do next, where you want them redirected to, and if there's an opportunity to make them another offer.

There are several key ways you can accomplish this.

•      Make another offer. While letting the client know you're glad they signed up, also let them know about another offering. Make a special offer. Offer a special prize or a special bonus that new clients will receive, but only if they sign up there and then.     Remember to use language that encourages action.   For example, "This is the only time you will see this offer. It's for new subscribers only and you won't have access to it again."

•      Ask for more information. Once a new prospect joins your list, ask them to describe their biggest problem. You can then direct them to other offers you may have to help with the problem, or develop that new offering if you don't have one.

•       Create a "tell a friend" campaign. Invite people to tell three friends about your offering in exchange for a special bonus. "Congratulations. Your place on the call is reserved. But just before we continue I would like to offer you this free gift…….."

Everyone who opts in helps you spread the word to other people. This will make a massive difference to your opt-ins and really help to increase your list. You can automate this process using Viral Friend Generator software.

When saying "thank you", the key is to include only one of these options on your page. Either attempt an additional sale by making another offer, ask new clients for more information, or create a tell-a-friend page.

Any one of these options added to your thank-you page will start increasing your sales immediately.

Bernadette Doyle specializes in helping entrepreneurs attract a steady stream of ideal clients. If you want to get clients calling you instead of you calling them, sign up for her free weekly e-zine at

moneybucketIMAGINE THIS: You need to transfer water from one location to another. So, you set about filling a bucket with water from the hose…but straight away, you notice that the bucket isn't holding water. A series of holes are allowing the water to quickly drain out.

Now you have two choices: you can continue on with the Swiss-cheese bucket, running as quickly as you can to get from point A to point B, while retaining as much water as possible; or you can take the time to plug each hole, one at a time, until you have an implement that saves you trips, time, and wet feet.

Your business is that bucket. If you pour money into finding the one big thing that will draw in a stampede of people, you will waste much of your investment.

But, if you take the time to give attention to each detail of your business, find flaws, and plug those flaws (one at a time), you will arrive at an effective system for making product sales and booking reservations for your next live event.

Maybe you're carrying out many of the necessary points, but they need to be tweaked for effectiveness. Or, maybe there are areas that you haven't even thought about. No matter your booking saboteurs, here's a list of strategies for plugging your bucket's biggest holes:

• Follow up: Following up with every website visitor (specific to their buying or non-buying activity) can be indispensable in establishing connections that result in future bookings.

• Ask for feedback: When you know why someone didn't book a seat for your workshop or buy your product, you can apply that information to future marketing efforts. People aren't going to offer feedback unless they're prompted to do so.

• Make yourself available by phone:
Use an open phone line to quell fears, answer questions, and to make yourself available to the portion of the public that doesn't feel comfortable booking or purchasing online.

• Simplify your sales page: Everyone that considers opting in (via the web) isn't going to have a PhD. Make it easy to sign up, and keep the language simple enough for a 10-year-old to understand.

• Use a stick strategy: When taking reservations for seminars that are weeks or months into the future, stay in regular contact with your customers, to avoid buyer's remorse (which may result in cancellations).

Those are the biggest plugs for buckets leaks, but here are some smaller, yet still important, remedies for common leaks:

• Establish a database: If you operate on the assumption that you simply need to put the information out there, and people will buy, you will lose bookings and sales. Know who you've marketed to, and use that information to implement the five major bucket leak fixes.

• Use a case study: Your first successful event or launch might be the hardest to accomplish, but once you do it, be sure to showcase it. Use it as example of what your future clients and attendees will experience.

• Plug holes before working on visuals: Too often, business owners spend money on having logos designed, images uploaded, and catchy headlines written – all before they have a solid marketing plan in place. It's always more cost effective (and generally effective) to find a plan that works, and then wrap your public image around that.

• Make special offers that are specific: Discounts offered to the general public don't make anyone feel special, but when you offer free items, or discounts, to an exclusive group, they'll feel like parts of the club (and more inclined to be parts of your workshop).

Often, entrepreneurs are so busy with attraction methods, that they forget how to treat prospects once they've attracted them. Work on your bucket list. Tackle one hole at a time, repair it, and then move on to the next. Before you know what happened, you'll be carrying bucket loads of clients and bucket loads of money!

What comes to mind when you see that the majority of your sales page visitors have left without purchasing?   You may choose from two schools of thought: you may consider them to be lost to the click-away, or you may consider them to be interested prospects that simply need to be followed up with.

Everytime a prospect visits your website – whether they purchase from your or not -   is an opportunity to increase your revenue and grow your business.     The key is in following up with each and every visitor.   But how can you do that?

You must first capture the information necessary for following up, and then you need to implement a plan that makes meaningful, targeted contact.

Your squeeze page, or opt-in page, is an invaluable tool for gathering contact information from your website visitors.   You can't follow up with people unless you have the information necessary for doing so.       The best way to collect names, addresses, and other data is to make it a prerequisite to entering your site.   On your opt-in page, you ask for their details.   This information will then be used by you for following up with buyers and non-buyers in one or more of the following ways:

• E-mail Follows Ups. Your first contact with website visitors should be immediately after they register their details – a sort of "welcome to the club" message.   Autoresponder programs are more readily available, and less costly, than ever – and are the easiest way to accomplish e-mail follow ups.   You can try to orchestrate follow-up emails on your own, but it won't be long before you find yourself buried under the weight of this task.

E-mail follow-ups shouldn't stop after initial contact.   In fact, you should use your email list to stay in contact, to gather questions, to respond to feedback, and to stay relevant in the minds of interested parties.

• Snail Mail Follow-Ups. Standard mail is still relevant.   In fact, it can be a valuable tool for "switching things up."   When a prospect finds you via the internet, and then receives a postcard with valuable information in their mailbox, you instantly establish yourself as a well-rounded and versatile business person.

Services are available, much like those of autoresponder companies, that can do this for you.   Traditional mail can be a great tool for driving traffic back to your sales page.

• The Teleseminar. In your chosen follow-up method, make the offer of free participation in a teleseminar.   This will give prospects the opportunity to hear your voice, ask questions, and to voice concerns.   The dynamic that occurs when you speak to a number of people at once is one that can electrify the transfer of information.   Additionally, you can use your teleseminar to make special offers to your listeners   – a limited-time offer, for instance, or an offer that's only available to teleconference attendees.

Don't fall into repetitive sales tactics.   Mix it up – send a welcome e-mail, then a special offer postcard, then an invitation to an exclusive teleseminar – keep them guessing.   No matter your follow-up plan, ensure that you gather all of the information necessary to facilitate it when your website visitors register their details.   You can't send postcards without physical addresses, and you can't send e-mails without e-mail addresses.

Use your site visitor statistics to your advantage.   Don't view those who walk away as failures in conversion, but rather, as opportunities to follow up and build your turn-over numbers, and your business.

Bernadette Doyle is a marketing specialist who helps entrepreneurs become client magnets and attract a steady stream of their ideal clients. She publishes a free, weekly newsletter. If you’d like to receive invaluable tips and advice on how to attract clients with ease, register at

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